Right of withdrawal & exchanges
It is possible to exchange a product no later than 5 days after receiving the package.
Contacting us on whatsapp number 3511804474
It is essential that the products subject to an exchange are returned in the same condition in which they were delivered, without having been;
• Used/damaged/stained/unlabeled/washed or altered.
Otherwise, it will not be possible to make the change.
In the event that the products upon arrival are in one of the previous conditions, please contact us on the same day of the arrival of the product at the assistance number we provided previously.
*The costs of shipping the items to be returned are the responsibility of the buyer. *
HOW IS THE CHANGE MADE?
To proceed with an exchange of goods, the customer must prepare the package in advance and close the goods inside the package with which the order was received or in any bag with "BalanceStore" written on it correctly, so that the goods upon arrival are intact.
The new article will be sent with a return shipment, i.e. the courier will deliver the new goods ONLY after having collected the goods to be exchanged, therefore the exchange and collection will take place at the same time.
Contacting us on whatsapp number 3511804474
It is essential that the products subject to an exchange are returned in the same condition in which they were delivered, without having been;
• Used/damaged/stained/unlabeled/washed or altered.
Otherwise, it will not be possible to make the change.
In the event that the products upon arrival are in one of the previous conditions, please contact us on the same day of the arrival of the product at the assistance number we provided previously.
*The costs of shipping the items to be returned are the responsibility of the buyer. *
HOW IS THE CHANGE MADE?
To proceed with an exchange of goods, the customer must prepare the package in advance and close the goods inside the package with which the order was received or in any bag with "BalanceStore" written on it correctly, so that the goods upon arrival are intact.
The new article will be sent with a return shipment, i.e. the courier will deliver the new goods ONLY after having collected the goods to be exchanged, therefore the exchange and collection will take place at the same time.